Refund policy

This policy sets out the refund policy for goods purchased through the online store operated by MataneHome.

You can enjoy a 30 day after-sales service from the date you get the package if you're unhappy with your order. Please contact us at info@matanehome.com for an exchange or return and we'll be delighted to resolve any issues. We will notify you once an exchange or return request is approved or not. Items sent back to us without first requesting a return will not be accepted.

Exchange

We accept products exchange in original packaging, unused and unworn conditions. Please request an exchange within 30 days guarantee from the date you receive the package. Customers need to pay for any shipping cost in exchanging products.

Return

We accept returns in original packaging, unused and unworn conditions. Please request a return within 30 days guarantee from the date you receive the package. Customers need to pay for any shipping cost in returning products.

In case of a return, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. 

If an item you purchased was paid with a discount voucher, we will only refund the amount that you paid (but not the amount the item was listed for).

All of our products are tailor made to order. If you change your mind or realise you've made a mistake once you have submitted an order please contact us immediately. If we have not commenced printing, you are entitled to a full refund. If your print has been produced, we will refund you less a USD 10 charge for time and materials.

Damages and non-defects description

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We ensure all our prints are accurately represented. However, due to the variation of monitors, photographic chromatic aberration, there is a possibility of slightly different colours on the print which does not affect the quality of the product. The actual colour will be based on the real item. Such cases will not be included in the range of defects.